Who do we call if we need technical support?

Call XComms Direct. Rarely do we get technical support calls considering how user friendly the software truly is but no matter what time zone our customers are in or in which country, they will always be provided with extremely courteous, informative and helpful technical support with one goal...1st call resolution.

For customers in North America or Latin America, all support is 100% US Based.

In addition to the incredible security of the free locally hosted option are there additional encryption options available?

While a locally hosted solution is much more secure than a cloud option to begin with, we do offer additional security with an encryption solution that would encrypt all alerts sent with 128 bit encoding.

Is there machine based targeting available in addition to user based targeting?

Yes. In fact some companies find that this is a way that makes sense from a targeting and financial perspective.

If employees share computers, alerts can easily be targeted to machines creating complete employee awareness regardless of shift or work schedule and ultimately reduce overall cost.

Can we target users in any location, domain and on any device?

Yes. regardless of location, domain or device all targeted users can received alerts as long as they have the client installed on their computer or mobile device.

Can non-domain OR non-AD users receive desktop alerts if active directory mode is enabled?

Yes, even non domain users can receive desktop alerts even with active directory enabled.

What are our end user targeting options?

You can easily target employees on any device, in any location, on any domain or network. All users would receive alerts regardless of location, network, domain or device within 60 seconds of being published.

Does desktop alert software sync with active directory?

Yes, the desktop alert software fully supports Active Directory and Novell E Directory. You can easily export multi-domain or even very complicated tree structures.

The Active Directory / LDAP module enables you to sync with your Active Directory easily which ultimately expedites deployment and enhances usability. Users, groups, organizational units and computers can all be synchronized across unlimited domains.

We even offer auto synchronization at predefined dates and times.

Is a dedicated server required to run the desktop alerts software?

No. The desktop alerting software can be installed on any server that might be sharing resources with other organizational applications.

What are the general system requirements?

The server and end user requirements are minimal and can even be run in a virtual environment.

SERVER REQUIREMENTS:

* Windows 2003 Server and higher or Windows XP Professional and higher
* IIS 5.1 or higher (with ASP required)
* MSSQL 2005 or higher
* 2GHz CPU or faster
* 1024 MB RAM
* 200 MB free hard drive space

END USER REQUIREMENTS:

* 256 MB RAM
* 10 MB free hard drive space
* Windows XP/Vista/7/8
* MAC 10.6.4, 10.7.4 or higher
* Linux (Ubuntu 10.4+ x32/x64)

For more information or to learn about specific system configurations, please contact XComms.

Is there an additional server licensing fee we would have to pay to locally host?

Absolutely not! Not only is there absolutely no reason to charge a customer to run their own software at their location, but having the ability to locally host is a great and secure way to run any internal communication solution.

Where is the system hosted, on our side or your side? What are the hosting options?

With this solution you have the complete freedom to host your desktop alert software anywhere you prefer.

Whether you decide to host locally or through a cloud service, the desktop alert software is owned by your company and in no way are you bound to a desktop alert service provider in order to to use it or hamstrung by any method of managing it.

Can we send alerts to be published on our company's website?

Yes. With our web plugin module you can send alerts to websites you manage easily and quickly as banner ads with a customized code.

Are there Mobile Alert options?

Yes. While there are several ways you can target an employee who is not at a desk, a mobile app is available to receive alerts when away from a computer. You can also message mobile employees via SMS and email.

Contact XComms to learn more about all the ways you can communicate with an employee through a mobile device.

Can we use an RSS newsfeed to deliver content to employees?

Yes. You can configure RSS feed sources and target specific users, groups, computers, etc. to receive RSS content as a pop-up or scrolling ticker alert.

Can we use HTML in a Desktop Alert?

Yes. You can absolutely use HTML when composing many of the available alerts and edit with an easy to use HTML editor tool.

Can Desktop Alerts be triggered by other applications?

Yes. Using an API, other applications can work with and trigger Desktop Alerts.

For more information please contact XComms.

Can desktop alerts be delivered to a full screen?

Yes. This is an additional option the administrator can use when creating an alert.

An administrator can easily decide to size the alert appearance or even determine the on-screen position of an alert. If an alert is selected to be delivered as a full screen notification, all users would receive full screen alerts automatically scaled to fit their screen display resolution.

Who do we call if we need technical support?

In addition to the incredible security of the free locally hosted option are there additional encryption options available?

Is there machine based targeting available in addition to user based targeting?

Can we target users in any location, domain and on any device?

Can non-domain OR non-AD users receive desktop alerts if active directory mode is enabled?

What are our end user targeting options?

Does desktop alert software sync with Active Directory or Novell E Directory?

Is a dedicated server required to run the desktop alerts software?

What are the general system requirements?

Is there an additional server licensing fee we would have to pay to locally host?

Where is the system hosted, on our side or your side? What are our hosting options?

Can we send alerts to be published on our company's website?

Are there Mobile Alert options?

Can we use an RSS newsfeed to deliver content to employees?

Can we use HTML in a Desktop Alert?

Can Desktop Alerts be triggered by other applications?

Does the desktop alert client start automatically when the computer starts?

Can desktop alerts be delivered to a full screen?

Can I create multiple versions of the client install file so we can make options either available or not available for different employees?

Can the end user client have options disabled?

Can the desktop alert client be packaged as an MSI or EXE file?

How easy is desktop alert software to deploy?

Does XComms Desktop Alert Software require IT resources for support or install?

Desktop Alert Software Technical Information and Key Points

What do I need to know before deciding on a provider for desktop alert software?

While there are very few providers of this type of communication software it is very important to know what to research upfront so there won't be a big surprise in the end or you find yourself in a position where you are locked into a solution that might be costly and ultimately ineffective.

Make sure to find out and be comfortable knowing:

> What is the pricing structure?
> How much does the system cost?
> Is this a subscription or lease based software or would we own the software?
> Are there mandatory recurring fees? If so, how much? Percentage?
> Is this locally hosted?
> Are there additional fees to locally host my own software?
> Are there server licensing fees?
> What is included in the software?
> What happens to my data if I decide to pursue another option?

To learn more about the XComms pricing structure, please visit the pricing FAQ.

To request a quote, please submit request via the Pricing Request Page.

What do I need to know before deciding on a provider for desktop alert software?

BUYERS NEED TO KNOW

Does the desktop alert client start automatically when the computer starts?

Yes, the client would start automatically.

Can I create multiple versions of the client install file so we can make options either available or not available for different employees?

Yes. Depending on the options you would want the end users to have access to would determine the install file created.

For example you may not want to give front line employees the ability to snooze alerts in an unobtrusive mode or uninstall the client even accidentally.

However there may be some employees that would need to have certain functionality within the client.

Can the end user client have options disabled?

Yes. When creating the client you can decide what options you would want your end users to have to or not. Example: you can disable the uninstall option or the unobtrusive mode. (among others)

Can the desktop alert client be packaged as an MSI or EXE file?

Yes. The client can easily be created as an EXE installation or MSI file. In fact the second step of the install is to create a customized client install file for deployment.

How easy is desktop alert software to deploy?

Very Easy! Once installed on your end you can easily create flexible install files (msi or exe) to deploy and install the end user client software that allows the end user to receive alerts. Up and running same day.

Does XComms Desktop Alert Software require IT resources for support or install?

The desktop alert software requires very little (if any) IT resources to install and launch.

In regard to sending alerts, all employees assigned to send alerts will have no trouble at all managing a very simple to use desktop alert console where they would be able to send alerts, view past and upcoming alerts, review reporting or use any of the flexible functions available.

In fact IT departments benefit greatly from the software as they can preserve valuable resources and reduce help desk calls by sending out proactive communication notifying employees instantly of critical planned and unplanned IT system outages that affect internal operations, systems and security.