"We Always Had Doubts if Updates Actually Were Told to Agents... Now We Have Full Accountability!"
"Lowered our drop calls and we get rapid responses for overtime requests !"
"We don't spend our time chasing people down anymore. Just send out an alert and they come to us! Not to mention how it increases employee engagement at a call center "
"We Alert the Agent Directly AND It Makes Preparing For Audits SO Much Easier!!"
"Absolute BEST Extension of the Training Department! We Send Out Job Aids and Quizzes and Get Acknowledgments and Reporting Instantly!"
best call center software, Better communication with staff, better ways to communicate with employees, call center applications, call center communication, call center customer service, call center email alternative, call center employee communication, call center employee engagement, call center engagement ideas, call center incentives, call center information, call center management, call center management software, call center morale, call center operations, call center organization, call center programs, call center rewards and recognition ideas, call center sales, call center solutions, call center strategies, call center strategy, call center systems, call center teams, call center technology,
Learn How to Improve Call Center Operations With Effective Internal Agent Communication
Call Center Human Resource Benefits
◾ Publish company or position updates to ALL employees
◾ Access to performance material generated by management (Supervisors, Training, QA, etc.)
◾ Communicate directly without having to be overly workflow sensitive
◾ Broadcast Achievements Across Entire Organization
◾ Manage Program Enrollment More Effectively
◾ Event Management Tools
Call Center Compliance and Quality Assurance Benefits
◾ Stop negative trends before they get out of hand
◾ Offer feedback to employees without interrupting workflow
◾ Publish quality scores to Employees / Supervisors/ Management
◾ Track Compliance Standard Requirements
◾ Report and reduce customer escalations(100% PCI Compliant)
Finance Benefits
◾ Flexible Licensing Options
(Machine/User Based)
◾ No Recurring Fees
◾ No Server Licensing Fees
◾ Unlimited Alerts
◾ Many Included Features and Modules!
Call Center Employee Training Benefits
◾ Conduct training and quizzes
◾ Create higher accountability to learn
◾ Continued Education or Refresher Training
◾ Streamline Job Aid process / Drive employees to intranet or other resources
◾ Publish new material / updates directly to employee’s screen
◾ Bypass supervisors to communicate directly with staff
◾ Don’t have to interrupt workflow (cost savings)
◾ Identify Knowledge Gaps
◾ Create Transparency (Eliminates “Did he/she get trained?” “Is training good enough?” etc.)
Multi channel communication software for immediate internal call center alerting.
Send instant alerts to call center representatives in any location and across network in seconds!
Video: XComms Desktop Alert Software
Send Desktop Alerts to any computer using any graphics, text, video, any content to any employee computer screen for internal staff communication contact center technology, contact center tools, contact center training, contact centers, contact centre services, contact centre software, contact centre solutions, crm call center, customer call center software, customer service call centres, desktop alert software, desktop alerting software, desktop alerts software, desktop communication software, desktop notification software, effective staff communication, employee communication channels, employee communication ideas, employee communication program, employee communication services, employee communication software, employee communication strategy, employee communication tools, employee communications, employee communications jobs, employee communications strategy, employee to employee communication, employee wellness communications, employment call center, employment communication, free call center software, free contact center software, home agent call center, home call center, how to be a better call center manager, how to call center, how to improve staff communication, hr contact center, importance of employee communication, importance of employment communication, Improve communication with employees, improve sales in call center, improve staff communication, Improve ways to communicate with staff, internal communication software, internal communications software, internal newsletter software, managing a call center, software telemarketing, staff communication tools, team communication software, tools for internal communication, virtual call centre employee communication
call center tool, call center training, call center training software, communicate with employees, communicate with staff more effectively, communicating with employees, communication call center, contact center, contact center agent, contact center agents, contact center application, contact center applications, contact center best practices, contact center blogs, contact center business, contact center challenges, contact center consulting, contact center crm, contact center email, contact center management, contact center manager, contact center operations, contact center outsourcing, contact center process, contact center processes, contact center recording, contact center resources, contact center sales, contact center service, contact center software, contact center software solutions, contact center solution, contact center solutions, contact center system,
Key Account, Product and Relationship Management
◾ Assists with compliance of partner sales standards
◾ Assists with compliance of partner quality standards
◾ Assists with compliance of partner mandatory disclosures
◾ Alert agents of product promotions
◾ Full Reporting
◾ Conduct Surveys
◾ Publish Newsletters (Consolidate Information)
◾ Assist in achieving partner incentives (spiffs)
Call Center Workforce Management Benefits
◾ Publish Work Schedule Alerts
◾ Production Level Management Alerts
◾ Keep Production Running at Peak Performance with Mass Coaching as Opposed to Expensive One on One Conversations
◾ Reduce hold time and call abandonment rates
IT Department Benefits
◾ Outage Alert Notifications
◾ Fast and Easy to deploy
◾ Active Directory Sync
◾ No End User Training Required
◾ Target by user, group, OU, IP Range or Build Custom Groups
◾ Third Party Integration (API)
◾ Up and Running Same Day
Call Center Sales / Customer Service/ Retention Benefits
◾ Empower your sales team to perform at a higher level with updated information
◾ Create engagement by launching position initiatives and competition
◾ Showcase top performers
◾ Create more supervisor coverage with interactive channels
◾ Quick coaching tool
◾ Publish sales reports to agents / upper Management
Send Scrolling Ticker Alert To Employee Screen
- Sales Goals and Performance Metrics Updates
- Quality Standards and Compliance Awareness
- Product Updates and Training Alerts
- Schedule Changes Notification
- Overtime Opportunities And More!